Common Error Messages

Error Message

Invalid attribute

Cause

Your browser has timed out, and the change you are trying to make is not being saved.

Solution

Close the listing, then reopen it again and try to edit the field again.

Error Message

Sqft Total (from Public records) cannot be empty when Square Footage Source(Fmls) = Public records. Please select a different source.

Cause

The value entered in the Square Footage field is not equal to the value that was pulled from public records in the Sqft Total (from Public Records) field

Note: The Sqft Total (from Public Records) field is unable to be changed. The value is automatically pulled when the listing is created.

Solution

Change the Square Footage to a value that is equal to what was displayed in the Sqft Total (from Public Records) field.

-or-

Change the Square Footage Source - FMLS from "Public Records" to any other option (Owner, Appraiser, Builder)

• If you would like to select "Not Available" for the Square Footage Source - FMLS field, simply change the Square Footage to "0".

Error Message

Lot Size (Acres)-Fmls and Acres (from Public records)should be same

Cause

The value entered in the Lot Size (Acres) field is not equal to the value that was pulled from public records in the Acres (from Public records) field.

Note: The Acres (from Public records) field is unable to be changed. The value is automatically pulled when the listing is created.

Solution

Change the Lot Size (Acres) to a value that is equal to what was displayed in the Acres (from Public records) field

-or-

Change the Acreage Source - FMLS from "Public Records" to any other option.

• If you would like to select "Not Available" for the Acreage Source - FMLS field, simply change the Lot Size (Acres) to "0".

Error Message

Lot Size (Acres) must be at least 1 digit and maximum 4 digits before decimal and Upto 4 digits after decimal.

Cause

The lot size (acres) must be either a whole number, or have at least one digit before the decimal, and may have up to four digits after the decimal.

Solution

Change the Lot Size (Acres) to one of the following format examples: 1; 0.2; 0.1234

Error Message

Lot Size Dimensions must be numbers, x, or X.

Cause

The lot size dimensions must be either a whole number, or in the lengthXwidth format

Solution

Change the Lot Size (Dimensions) to one of the following format examples: 0; 2; 2x2; 2X2

Error Message

RETS publication failed. Reason: Record locked. Key:50870156

Cause

The listing is open in FMLS Matrix. FMLS will not allow more than one person to edit a listing at a time, so they "lock" it.

Solution

Close the listing in FMLS Matrix on all other browser windows, including that of another agent, then publish again. 

Error Message

There is an On Market Listing with the same address. You can only save this listing as Incomplete..

Cause

There is a listing on market in FMLS that has the same property address.

Solution

Close the On Market listing

-or-

Modify the property address, then publish again. 

Error Message

Publication failed with unhandled error: API Error (NO_CREDENTIALS_AVAILABLE): No publication credentials available for user publishing to target: fmls

Cause

The account you are publishing from does not have an FMLS ID connected to it.

Solution

Add FMLS connection to the account, then publish again.

Steps to add FMLS connection to existing account.

1. Click the "Connections" tab at the top left of your dashboard
2. click on the FMLS logo under "other connections", then click "Confirm". This will direct you to the FMLS.com homepage
3. From the FMLS.com homepage, hover over "Products" and click "Bridge Input". You will be redirected back to Bridge where you should now have two connections.

Error Message

Publication failed with unhandled error: No publisher specific agent information available for agent: Alan Agent, publisher: fmls. (Agent ID: <7c256afb-b4c3-4f1e-ae5e-191c6da1b47e>)

Cause

List agent or Sell agent (Alan Agent) is not recognized as a member of FMLS.

Solution

If the List Agent is not an active member of FMLS,

• Change the list agent to someone who is a member of FMLS, then publish again.
  -or-
• Create a FMLS account for the list agent. (Contact FMLS for assistance)

If the Sell Agent is not an active member of FMLS, select "Yes" for the Maybe NON-MLS FMLS Selling Agent field, then publish again.

Error Message

Expiration date must be equal to or after the list date and in the future. When updating expiration date, the new date must be greater than or equal to the existing expiration date..

Cause

The expiration date must be equal to the list date, or a date that is after the list date.

If you are changing the expiration date, it must be changed to a date that is greater than the existing expiration date in the MLS.

Solution

Adjust the expiration date to a date that is equal to or greater than the list date and existing expiration date (if applicable), then publish again.

Error Message

RETS publication failed with validation failure. Target RETS field: ListingContractDate. Target RETS error: List Date must be equal to Today, or 14 days in the past.

Cause

The list date is over 14 days in the past, which is against FMLS business rules.

Solution

Change the list date to one that is equal to today or up to 14 days in the past, then publish again.

Error Message

RETS publication failed with validation failure. Target RETS field: L_ListingDate. Target RETS error: (15) List Date: List Date is not allowed to be modified by this security level.. Originating field(s): List Date.

Cause

There is a different list date for this listing in FMLS than the one you are trying to publish through Bridge. FMLS business rules will not allow users to change the list date after a set amount of time.

Solution

Adjust the list date in Bridge to match the list date that is in FMLS, then publish again.
-or-

Contact FMLS helpdesk and a MLS staff member might update the list date for you.

Error Message

RETS publication failed with validation failure. Target RETS field: SearchArea. Target RETS error: Area can not be changed 7 days after the List Date..

Cause

The area selected in Bridge is different than what is showing on the listing in FMLS.  FMLS business rules will not allow users to change the area after a set amount of time.

Solution

Adjust the area in Bridge to match the area that is in FMLS, then publish again.

Error Message

Publication failed or incomplete (RETS Update Failed - HTTP server returned with code 500)

Cause

There is a tabbed space in the remarks that is causing FMLS to reject the listing.

Solution

Check the remarks fields for tabbed spaces, delete and replace them with a normal space, then publish again.

Error Message

Publication failed or incomplete (RETS Login Failed - (20022) [Additional login not permitted])

Cause

This may occur if you are attempting to publish multiple listings at a time. Although you can edit another listing while one is publishing, it is best practice to publish one listing at a time.

Solution

Wait until all other listings finish publishing, then publish this listing again.

Error Message

Adding to media unsuccessful com.bigllc.retsiq.simpleclient.RETSClientException: Post object request failed - HTTP server returned with code 502

Cause

This message can appear if the server that accepts listings from 3rd party sites like BLI is not accepting the listing media at that point in time of publishing. The listing info would still be published fine, and it should still give you the FMLS listing # associated with the address.

Solution

Wait around 10-15 mins., and then try to republish the listing again.

Error Message

Invalid attribute

Cause

Your browser has timed out, and the change you are trying to make is not being saved.

Solution

Close the listing, then reopen it again and try to edit the field again.

Error Message

Publication failed with unhandled error: API Error (NO_CREDENTIALS_AVAILABLE): No publication credentials available for user publishing to target: gamls

Cause

The account you are publishing from does not have an GAMLS ID connected to it.

Solution

Add GAMLS connection to the account, then publish again.

Steps to add GAMLS connection to existing account.

1. Click the "Connections" tab at the top left of your dashboard
2. Click on the GAMLS logo under "other connections", then click "Confirm". This will direct you to the GAMLS.com homepage
3. From the GAMLS.com homepage, scroll down to the "Subscription Services" section on the right side of your page and click the "Bridge Listing Input" link. You will be redirected back to Bridge where you should now have two connections.

Error Message

Publication failed with unhandled error: No publisher specific agent information available for agent: Alan Agent, publisher: gamls. (Agent ID: <7c256afb-b4c3-4f1e-ae5e-191c6da1b47e>)

Cause

List agent or Sell agent (Alan Agent) is not recognized as a member of GAMLS.

Solution

If the List Agent is not an active member of GAMLS,

• Change the list agent to someone who is a member of GAMLS, then publish again.
  -or-
• Create a GAMLS account for the list agent. (Contact GAMLS for assistance)

If the Sell Agent is not an active member of GAMLS, select "Yes" for the Maybe NON-MLS GAMLS Selling Agent field, then publish again.

Error Message

RETS publication failed with validation failure. Target RETS field: L_ListingDate. Target RETS error: (15) List Date: List Date is not allowed to be modified by this security level.. Originating field(s): List Date.

Cause

There is a different list date for this listing in GAMLS than the one you are trying to publish through Bridge. GAMLS business rules will not allow users to change a list date.

Solution

Adjust the list date in Bridge to match the list date that is in GAMLS, then publish again.

-or-

Contact GAMLS helpdesk and a MLS staff member might update the list date for you.

Error Message

Media Publication Error(s): Refused. Replace [1120635:16]: Image resolution: 622 x 640, does not meet minimum resolution requirements: 640 x 480.

Cause

A photo's resolution is too low, and does not meet the MLS's minimum resolution requirement.

In this example, we see photo #16 has a resolution of 622 x 640, which is below the minimum resolution allowed by the MLS: 640 x 480.

Solution

Remove photo #16 (you can replace it with a higher resolution version of the photo), then publish again. 

Error Message

Expiration date must be equal to or after the list date and in the future. When updating expiration date, the new date must be greater than or equal to the existing expiration date..

Cause

The expiration date must be equal to the list date, or a date that is after the list date.

If you are changing the expiration date, it must be changed to a date that is greater than the existing expiration date in the MLS.

Solution

Adjust the expiration date to a date that is equal to or greater than the list date and existing expiration date (if applicable), then publish again.

Error Message

RETS publication failed with validation failure. Target RETS field: L_Status. Target RETS error: (4) Status: This status change is not allowed.. Originating field(s): Status.

Cause

The GAMLS status you are trying to publish is not compliant with GAMLS status change rules. 

Solution

Change the GAMLS status to meet GAMLS business rules, then publish again. 

Error Message

Media Publication Error(s): Error: String or binary data would be truncated.

Cause

The photo captions are too long. GAMLS has a limited amount of characters that are allowed to be entered in the photo captions.

Solution

Remove some characters from the photo captions, then publish again.

• Note: Often the details entered in the photo captions are best suited for the Public Remarks field.

Error Message

RETS publication failed with validation failure. Target RETS field: LM_Char10_3. Target RETS error: (5) County: County contains an invalid Relational Value.. Originating field(s): County.

Cause

The Schools and/or Area do not correspond to the County selected.

Solution

Review the county, schools, and area to make sure the correct selections are made.

Make necessary changes, then publish again.

-or-

If all the selections you made are correct and no changes are necessary, contact Bridge Listing Input support for assistance. 

Error Message

Cause

Solution

Remove any special characters, such as < ^ [ {  then publish again.

Error Message

Adding to media unsuccessful com.bigllc.retsiq.simpleclient.RETSClientException: Post object request failed - HTTP server returned with code 502

Cause

This message can appear if the server that accepts listings from 3rd party sites like BLI is not accepting the listing media at that point in time of publishing. The listing info would still be published fine, and it should still give you the GAMLS listing # associated with the address.

Solution

Wait around 10-15 mins., and then try to republish the listing again.

Error Message

Media Publication Error(s): No object found for delete.

Cause

This message can appear if you are attempting to update/add/remove photos in BLI and it's not overriding the photos that are in Paragon/GAMLS

Solution

Remove out the photos in GAMLS and then republish the listing from BLI - that will bring over the updated photos into the listing

Error Message

Invalid attribute

Cause

Your browser has timed out, and the change you are trying to make is not being saved.

Solution

Close the listing, then reopen it again and try to edit the field again.

Error Message

RETS publication failed with validation failure. Target RETS field: L_ListingDate. Target RETS error: (75) List Date: Cannot change List Date unless Status is Provisional or Coming Soon..

Cause

There is a different list date for this listing in Valley MLS than the one you are trying to publish through Bridge. Valley MLS business rules will not allow users to change a list date.

Solution

Adjust the list date in Bridge to match the list date that is in Valley MLS, then publish again.

-or-

Contact Valley MLS helpdesk and a MLS staff member might update the list date for you.

Error Message

Media Publication Error(s): Refused. Replace [1120635:16]: Image resolution: 622 x 640, does not meet minimum resolution requirements: 640 x 480.

Cause

A photo's resolution is too low, and does not meet the MLS's minimum resolution requirement.

In this example, we see photo #16 has a resolution of 622 x 640, which is below the minimum resolution allowed by the MLS: 640 x 480.

Solution

Remove photo #16 (you can replace it with a higher resolution version of the photo), then publish again. 

Error Message

RETS publication failed with validation failure. Target RETS field: L_Status. Target RETS error: (53) Status: This status change is not allowed..

Cause

The status you are trying to publish is not compliant with Valley MLS status change rules. 

Solution

Change the status to meet Valley MLS business rules, then publish again. 

Error Message

Invalid attribute

Cause

Your browser has timed out, and the change you are trying to make is not being saved.

Solution

Close the listing, then reopen it again and try to edit the field again.

Error Message

Media Publication Error(s): Refused. Replace [1120635:16]: Image resolution: 622 x 640, does not meet minimum resolution requirements: 640 x 480.

Cause

A photo's resolution is too low, and does not meet the MLS's minimum resolution requirement.

In this example, we see photo #16 has a resolution of 622 x 640, which is below the minimum resolution allowed by the MLS: 640 x 480.

Solution

Remove photo #16 (you can replace it with a higher resolution version of the photo), then publish again. 

Error Message

RETS publication failed with validation failure. Target RETS field: L_Status. Target RETS error: (53) Status: This status change is not allowed..

Cause

The status you are trying to publish is not compliant with BridgeMLS status change rules. 

Solution

Change the status to meet BridgeMLS business rules, then publish again. 

Error Message

Invalid attribute

Cause

Your browser has timed out, and the change you are trying to make is not being saved.

Solution

Close the listing, then reopen it again and try to edit the field again.

Error Message

Media Publication Error(s): Refused. Replace [1120635:16]: Image resolution: 622 x 640, does not meet minimum resolution requirements: 640 x 480.

Cause

A photo's resolution is too low, and does not meet the MLS's minimum resolution requirement.

In this example, we see photo #16 has a resolution of 622 x 640, which is below the minimum resolution allowed by the MLS: 640 x 480.

Solution

Remove photo #16 (you can replace it with a higher resolution version of the photo), then publish again. 

Error Message

RETS publication failed with validation failure. Target RETS field: L_Status. Target RETS error: (53) Status: This status change is not allowed..

Cause

The status you are trying to publish is not compliant with Triangle MLS status change rules. 

Solution

Change the status to meet Triangle MLS business rules, then publish again. 

Error Message

RETS publication failed with validation failure. Target RETS field: L_AddressStreet. Target RETS error: (44) Address: A duplicate Listing(s) has been found with the same address: MLS#123456

Cause

There is a listing on market with the same address. 

Solution

Change status of the on market listing to Cancelled or Expired, then publish the new listing again.

Error Message

Invalid attribute

Cause

Your browser has timed out, and the change you are trying to make is not being saved.

Solution

Close the listing, then reopen it again and try to edit the field again.

Error Message

RETS publication failed with validation failure. Target RETS field: ListingContractDate. Target RETS error: List Date cannot be changed..

Cause

There is a different list date for this listing in RISMLS than the one you are trying to publish through Bridge. RISMLS business rules will not allow users to change the list date after a set amount of time.

Solution

Adjust the list date in Bridge to match the list date that is in RISMLS, then publish again.

-or-

Contact RISMLS helpdesk and a MLS staff member might update the list date for you.

Error Message

RETS publication failed with validation failure. Target RETS field: WithdrawnDate. Target RETS error: Withdrawn date cannot be before the listing date..

Cause

The withdrawn date is before the list date. RISMLS business rules require that the withdrawn date be a date that is later than the list date.

Solution

If the listing is not withdrawn yet, adjust the withdrawn date to a date that is later than the list date, then publish again.

-or-

If the listing is already withdrawn, but you would like it back on the market, create a new listing.